Cancelation & Return Policy
Cancelation & Return Policy: Υou can cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if it relates to goods or multiple lots or pieces delivered separately).You must inform us of your decision to cancel your order by sending a written notification with your order details to our support department requesting cancellation. To meet the cancellation deadline, it is sufficient for you to send your communication before the 14 days' cancellation period has expired and return the item via our return centre. Υou must send back (return) the goods to us in its original condition no later than 14 days from the day on which you communicate your cancellation, unopened with all seals, packaging and shrink-wrap intact and we will issue a full refund or credit note for the price you paid for the item. Delivery costs of a transaction cancelled by the customer (if already shipped), are not refundable.
Products must be in the condition you received them and in the original box and/or packaging. Used goods and goods without all their labels and original signage will not be accepted as undamaged. Please do not send your purchase back to the manufacturer. The return costs must be borne by the ordering party. In the event that you exercise your right of return of the goods, the purchase agreement shall lapse at the time of the receipt of the same goods at “Disco Jockey Suppliers Ltd” e-commerce site.
Once your return is received and inspected by the fulfilment centres (usually within 72 hours of receipt) your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 14 days. Please note that depending on your credit card company, it may take 2-10 additional business days after your credit is applied for it to post to your account.
You should note that the responsibility of the proof for the date of written notice is borne entirely by the client. Therefore, it is recommended that in case the client opts to inform us with a written notice through the post, the letter should be sent through registered post.
Written notice can be given either via a clear email, fax or letter for your intent to cancel your purchase with the relevant details or you can use the following wording
Sample Return or Cancellation of Purchase Written Notice Letter
(To be completed and returned only if you wish to cancel your purchase order and/or return your goods)
To: Disco Jockey Suppliers Ltd
Email: [email protected]
Date of Invoice:
Total Amount of Invoice:
Goods ordered on Invoice:
Name of Client:
Address of Client:
Date of Return or Cancellation of Purchase Written Notice Letter / Email / Fax (*):
Signature of Client (Applicable to Letters/Faxes)
(*) Strike off according to your particular case